Governance & Maintenance

Dougherty Management

Effective Corporate Governance is a feature of Dougherty’s management. Dougherty has a committed Board of Directors comprising members from Willoughby City Council, and Housing NSW.

The Board meets each month and reviews both the day-to-day operational management and the strategic direction and issues of Dougherty. Overall day-to-day management is vested in the General Manager of the facility.

At Dougherty we encourage our residents, families and friends to provide as much feedback as possible in order to make positive changes.

Self Care Committee

Dougherty has a Self Care Committee comprising interested and committed residents from the resident funded section of self care residents.

The Committee meets monthly and these meetings are attended by the General Manager, who keeps the Committee up-to-date with issues at Dougherty.

Any items of concern to the Committee are also raised with the General Manager, so there is a mutual cross flow of information between management and the self care residents.

There are several ways to ‘feedback’ to the Managers:

  • Complete a Yellow form and place in the form box. These are located next to the Residential Care and Ground Floor offices and outside the Palmer Wing entrance
  • Speak to a staff member who will complete the form on your behalf
  • Attend monthly Residential Care Resident’s meetings
  • Speak directly to the Clinical Management Team or the General Manager

  • If the complaint is of a serious nature and you are not satisfied with the responses of the management you are advised to contact the Aged Care Quality & Safety Commission

  • We appreciate this may take the form of a complaint, however we use your feedback as an opportunity to improve

Residential Care Residents Meetings

Residential Care Residents’ Meetings are held monthly. Here you and your fellow residents can have your say on various aspects of the management of the residential care – things such as food, cleaning, maintenance, care services and recreation activities etc.

Corporate Governance

Dougherty Apartments is the trading or operating name of the legal entity ‘Dougherty Apartments Retirement Housing Project’ (DARHP), a public company limited by guarantee and incorporated on 18 September 1989. Dougherty Apartments is a not-for-profit, community based, charitable organisation which services the aged care needs of its local community. It is also a deductable gift receipt (9AF1595C), meaning that donations of $2 and over to the organisation are tax deductable.

DARHP is governed by a Board of Directors comprising five (5) Directors, two each from Willoughby City Council and Housing NSW and the Chair.

Our Wonderful Directors

Virginia Howard OAM, B.A., M.A (Hons), Dip Ed, MAICD
Virginia Howard OAM, B.A., M.A (Hons), Dip Ed, MAICDChair
Virginia has been a Director of Dougherty for 6 years. She is also Chair of Taldumande Youth Services and a Director of Mosman Bendigo Bank and Mosman Community Services. She was previously a Director of UnitingCare Ageing Sydney North and Mosman Community College.
Virginia was a Councillor on Mosman Council for 16 years, including three years as Mayor and one year as Deputy Mayor. She has been the Administrator of Mosman Meals on Wheels, School Projects Officer for Australian Red Cross in NSW, taught English at Loreto Kirribilli, undertook Community Relations at Queenwood School and was the Executive Director of the Wenona Foundation.
She is a strong believer in social justice and respecting and helping two sections of the community who are often not listened to: teenagers and older citizens.
George Carvin MBA, MAICD
George Carvin MBA, MAICDHousing NSW
George Carvin is the Executive Director, Assets in the NSW Land and Housing Corporation (LAHC). Appointed in 2010, George has over 20 years asset management experience working in leadership positions nationally and internationally, in both the private sector and government.
Prior to joining LAHC George held senior positions in Australia and the UK leading asset management divisions in various sectors including Energy, Transport and Community Assets. George has also worked as State Manager across NSW, Victoria, South Australia and Tasmania managing some of the largest third party advertising contracts in Australia.
Councillor Wendy Norton B.A. (Hons) Teaching Certificate, DoE post graduate School Counselling Course.
Councillor Wendy Norton B.A. (Hons) Teaching Certificate, DoE post graduate School Counselling Course.Willoughby City Council
Wendy is a Senior Psychologist, Education employed by the NSW Department of Education (DoE) (her day job) having originally trained and being employed as a Secondary School Science Teacher. Wendy was for many years the DoE Specialist Counsellor for children with physical disabilities and acquired brain injuries.
Wendy has been a Willoughby City Councillor since 2004 and has been a Council appointed board member since 2015. Wendy has lived the the Willoughby Cily Council Local Government Area since 1975 when she came to Castle Cove as a young bride. She has two lovely daughters who were educated at the local primary school and is now the proud grandmother of two wonderful grandsons.
Communication is Wendy’s passion. She firmly believes that social connections are the glue that make for a strong and happy community.
Melanie Smith
Melanie SmithDeputy Chair
Melanie is Director of Community, Culture and Leisure at Willoughby City council, managing a diverse portfolio ranging from Aged Care and Library Services to Performing Art and Open Space.
Melanie is a Senior Executive with extensive community leadership experience. She has more than 27 years experience working in the private, not for profit and government sectors. For the past 8 years, Melanie has worked in Local Government in Western Australia and New South Wales, which includes the management of large aged care portfolios.
Melanie has a demonstrated, extensive history of working with organisations within the aged care and disability sectors. She has been responsible for the management and oversight of residential and non-residential facilities.
Nicola Jeffers
Nicola Jeffers
Nicola Jeffers is currently Executive District Director of Sydney, South Eastern Sydney and Northern Sydney Districts for Family and Community Services (FACS).
She has a depth of experience across human services including social housing, child protection, out of home care, community development, commissioning, health, youth justice, disability, Aboriginal affairs and family violence. She has previously worked in Senior Executive roles in both Queensland and Victoria.
Contribute to our Newsletter